At Outdoor Structures UK, we want you to feel confident in the quality and durability of every outdoor structure you purchase. All products sold through our website include a manufacturer’s warranty, provided directly by the supplier of that specific item.

Because we work with multiple trusted UK suppliers, warranty terms can vary depending on the product, brand, and manufacturer. This page explains how warranties work and what you can expect.

Each product comes with a warranty issued by the supplier or manufacturer. This means your warranty coverage is based on their specific terms, conditions, and timeframes.

Different suppliers offer different warranty periods. These may include:

• Structural warranties
• Material warranties
• Anti‑rot or anti‑corrosion guarantees
• Workmanship warranties

The exact warranty for each product will be confirmed by the supplier when your order is processed.

If you ever need to make a warranty claim, the supplier will handle this directly. They are best placed to assess the issue, provide replacement parts, or arrange repairs.

Outdoor Structures UK will always assist you in contacting the supplier if needed.

While each supplier has their own policy, most warranties generally cover:

• Manufacturing defects
• Structural faults
• Premature material failure
• Missing or faulty components

Coverage usually applies only when the product has been installed, used, and maintained according to the supplier’s guidelines.

Most suppliers do not cover:

• Damage caused by incorrect installation
• Weather‑related damage beyond normal UK conditions
• Wear and tear
• Cosmetic marks or natural variations in wood
• Damage caused by misuse, neglect, or modification

Exact exclusions depend on the supplier’s policy.

If you believe your product has a warranty issue:

1. Contact us at help@outdoorstructuresuk.com with your order number and photos of the issue.
2. We will forward your details to the relevant supplier.
3. The supplier will assess the claim and advise on the next steps.
4. They may offer replacement parts, repairs, or other solutions depending on their policy.

We’re here to support you throughout the process.

• You get expert support from the people who built the product
• Faster access to replacement parts
• Clear, product‑specific warranty terms
• Direct communication with the manufacturer

This ensures you receive the most accurate and efficient service.

Warranty terms are always set by the supplier and may differ between products. If you’d like to confirm the warranty for a specific item before ordering, feel free to contact us — we’re happy to help.