Privacy Policy

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Outdoor Structures UK (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, transparently, and in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or contact our team.

We collect information to process your orders, improve your experience, and provide customer support. This may include:

• Name
• Billing and delivery address
• Email address
• Phone number
• Payment information (processed securely by third‑party providers; we do not store card details)
• Order history
• Messages or enquiries sent via email, phone, or live chat

When you browse our website, we may collect:

• IP address
• Device type
• Browser type
• Pages viewed
• Time spent on the site
• Cookies and tracking data (see Section 7)

• Payment processors (e.g., Stripe, PayPal)
• Delivery partners
• Review platforms

We use your personal data to:

• Process and deliver your orders
• Provide customer service and technical support
• Send order updates, confirmations, and delivery notifications
• Improve our website, products, and services
• Respond to enquiries
• Detect and prevent fraud
• Comply with legal obligations

We only use your data when we have a lawful basis to do so.

We never sell your personal data. However, we may share it with trusted partners who help us operate our business, including:

• Payment processors
• Delivery and logistics providers
• IT and hosting providers
• Customer service tools (e.g., live chat)
• Review collection platforms
• Analytics and marketing tools

All partners are required to keep your data secure and use it only for the purpose of providing their service.

We take data security seriously. Your information is stored securely using:

• Encrypted systems
• Secure servers
• Access controls
• Regular security monitoring

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request a copy of your data (data portability)
• Withdraw consent at any time (where applicable)

To exercise any of these rights, contact us using the details below.

Our website uses cookies to:

• Improve site performance
• Remember your preferences
• Analyse website traffic
• Support marketing and advertising

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Our website is not intended for children under 16, and we do not knowingly collect data from minors.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

If you have any questions about this Privacy Policy or how your data is handled, please contact us: