Outdoor Structures UK

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Terms and Conditions

Welcome to OutdoorStructures.com. . By accessing our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully, as they outline your rights, responsibilities, and the standards we follow as a retailer.

1. About Us

Outdoor Structures UK (“we”, “us”, “our”) operates OutdoorStructures.com as an online retailer specialising in premium outdoor structures and accessories.

Company Name: Outdoor Structures UK Website: outdoorstructures.com

2. Using Our Website

By using our website, you agree to:

Use the site for lawful purposes
Provide accurate and up‑to‑date information
Not attempt to disrupt, damage, or misuse the website

We may update content, pricing, or policies at any time without prior notice.

3. Product Information

We aim to provide accurate product descriptions, images, and specifications. However:

Colours may vary slightly due to screen settings
Measurements may include minor tolerances
Manufacturers may make small design improvements

If you need clarification before ordering, please contact our team.

4. Pricing & Payment

All prices are listed in GBP (£) and include VAT unless stated otherwise.

We accept secure payment methods including:

Credit and debit cards
PayPal
Klarna (if enabled)
Other approved payment gateways

Your order is only confirmed once payment has been successfully processed.

5. Order Acceptance

When you place an order, you will receive an order confirmation email. This confirms we have received your order but does not guarantee acceptance.

Your order is accepted when:

Payment is approved
Stock is confirmed
We issue a dispatch confirmation

We reserve the right to cancel orders due to:

Pricing errors
Stock issues
Suspected fraud
Incorrect customer information

If an order is cancelled, you will receive a full refund.

6. Delivery

Delivery times vary depending on the product and location. Estimated delivery dates are shown on product pages and at checkout.

Please ensure:

Your delivery address is correct
You can receive large palletised items
You follow any delivery instructions provided

Missed deliveries or inaccessible locations may result in redelivery charges.

7. Returns & Refunds

If you are not completely satisfied, you may return your item within our stated returns timeframe.

To qualify:

Items must be unused and in original packaging
You must notify us within the return window
Return shipping costs may apply unless the item is faulty

Full details are available in our Returns Policy.

8. Faulty or Damaged Items

If your item arrives damaged or develops a fault:

Contact us as soon as possible
Provide photos and a description of the issue
We will arrange replacement parts, a repair, or a refund depending on the situation

We follow the Consumer Rights Act 2015 and all applicable UK consumer laws.

9. Warranty

Most products include a manufacturer’s warranty. Warranty terms vary by product.

Warranty does not cover:

Wear and tear
Weather‑related fading
Improper installation
Modifications or misuse

Please refer to the product’s warranty documentation for full details.

10. Limitation of Liability

We are not liable for:

Losses caused by incorrect installation
Damage resulting from misuse or neglect
Indirect or consequential losses
Delays outside our control (e.g., courier delays, extreme weather)

Our total liability will not exceed the value of your order.

11. Intellectual Property

All content on this website — including text, images, graphics, and logos — is owned by Outdoor Structures UK or used with permission. You may not copy, reproduce, or distribute any content without written consent.

12. Privacy & Data Protection

Your privacy matters to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

13. Changes to These Terms

We may update these Terms & Conditions at any time. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Return and Refund Policy

At OutdoorStructures.com, we want you to feel confident when shopping with us. If your purchase isn’t quite right, we’re here to help. This policy explains how returns, refunds, and replacements work.

1. Eligibility for Returns

You may return your item within our stated returns timeframe, provided that:

The item is unused, unassembled, and in its original packaging
All parts, components, and accessories are included
You notify us within the return window
The item has not been damaged, altered, or installed

Please note: Large outdoor structures are delivered on pallets and must be returned in the same condition.

2. Return Timeframe

Unless otherwise stated on the product page:

You have 14 days from the date of delivery to request a return
Once approved, returns must be arranged promptly

If you contact us outside this timeframe, we may not be able to accept the return.

3. Return Costs

Return shipping costs are the responsibility of the customer unless:

The item is faulty,
The item arrives damaged, or
We have sent the incorrect product

For large palletised items, return transport costs may be higher due to size and weight. We can arrange collection on your behalf and deduct the cost from your refund if preferred.

4. Faulty or Damaged Items

If your item arrives damaged or develops a fault:

Contact us as soon as possible
Provide photos and a description of the issue
We will arrange replacement parts, a repair, or a full replacement depending on the situation

We follow the Consumer Rights Act 2015 and will always ensure you receive a fair and prompt resolution.

5. Refunds

Once your return is received and inspected, we will:

Confirm approval or rejection of your refund
Process approved refunds to your original payment method

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Deductions may apply if:

The item is not returned in its original condition
Packaging is missing or damaged
Return shipping costs apply

We will always inform you of any deductions before processing the refund.

6. Non‑Returnable Items

For safety and hygiene reasons, certain items cannot be returned once opened, including:

Opened sealants, paints, or treatment products
Custom‑made or personalised items
Clearance or final‑sale items (where stated)

7. Exchanges

If you wish to exchange an item, please contact us. In most cases, the fastest method is:

Return the original item
Place a new order for the replacement

8. How to Request a Return

To start a return, please contact our customer service team:

Email: help@outdoorstructures.com
Live Chat: Available during business hours

Please include:

Your order number
The item you wish to return
The reason for the return
Photos (if damaged or faulty)

Our team will guide you through the process and provide all necessary instructions.

9. Your Consumer Rights

This policy does not affect your statutory rights under UK law. You are always protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.