Frequently Asked Questions

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Yes. We deliver to most UK mainland addresses. Delivery availability may vary depending on the size and type of structure, but this will always be shown at checkout or confirmed before dispatch.

Delivery times vary by product. Smaller items typically arrive within 5–10 working days, while larger structures such as sheds, pergolas or garden buildings may take longer. Estimated lead times are displayed on each product page.

Yes. All products include a manufacturer’s warranty for your peace of mind. Warranty length and coverage depend on the specific item and supplier, and details are listed on each product page.

Some products include optional installation services. Availability depends on the supplier and your location. If installation is offered, it will be shown on the product page or during checkout.nswer to this item.

Most garden structures do not require planning permission, provided they meet standard permitted development guidelines. However, larger buildings or certain locations may require approval. We recommend checking local regulations if you’re unsure.

Larger items are delivered by specialist couriers or directly by the manufacturer. You’ll receive clear delivery information once your order is confirmed, including any access requirements.

Yes, but returns for large or made‑to‑order items follow specific guidelines due to their size and transport requirements. If you need to arrange a return, contact us and we’ll guide you through the process.n answer to this item.

Most garden structures do not require planning permission, provided they meet standard permitted development guidelines. Larger buildings or certain locations may require approval, so we recommend checking local regulations if you’re unsure.

Yes, but returns for large or made‑to‑order items follow specific guidelines due to their size and transport requirements. If you need to arrange a return, contact us and we’ll guide you through the process.

Tracking options vary by supplier. Once your order is confirmed, we’ll keep you updated with delivery information and timelines.

You can reach us through our contact form or by email. We’re always happy to help with product advice, delivery questions or order support.