Once you place an order, your details are securely passed to the supplier responsible for your product. They will arrange delivery directly with you, ensuring the process is smooth and convenient.

Delivery times vary depending on the product, supplier, and your location. Most items are delivered within standard lead times provided by the supplier. You will receive confirmation and updates once your order is processed.

The supplier will contact you to confirm:

• Your delivery date
• Any access requirements
• Any preparation needed before arrival

This ensures you know exactly what to expect.

Please make sure your property has suitable access for delivery vehicles. If you have any concerns about access, let us know before ordering so we can check with the supplier.

Most suppliers deliver across mainland UK. Some remote areas may have limited availability or longer lead times. If you’re unsure, feel free to contact us before placing your order.

If your item arrives damaged or with missing parts, contact us as soon as possible. We will work directly with the supplier to resolve the issue quickly and efficiently.

Some products include optional installation services, depending on the supplier. If installation is available, this will be clearly stated on the product page.

• Faster delivery times
• Reduced handling and lower risk of damage
• Clear communication from the team delivering your product
• More efficient logistics and lower environmental impact

This approach ensures you receive the best possible service from the people who know the product best.