We want you to feel completely confident when ordering from Outdoor Structures UK. If you change your mind, you can return your unused item within 14 days of delivery.

Eligibility for Returns

To qualify for a return:

• The item must be unused, unassembled, and in its original packaging

• All parts, fixings, manuals, and accessories must be included

• The product must be in a resaleable condition

Once assembly has begun, the item is considered “used” and cannot be returned unless faulty.

How to Request a Return

Please contact our customer support team within 14 days of delivery with:

• Your order number

• The product you wish to return

• The reason for the return

We will provide return instructions and confirm any applicable collection charges.

Return Costs

Return shipping or collection fees are the customer's responsibility unless the item is faulty or delivered incorrectly. Large items (such as sheds, pergolas, and outdoor buildings) may require a specialist collection service.

Refunds

Once the item has been received and inspected:

• Refunds are issued to your original payment method

• Refunds are typically processed within 5–10 working days

• Deductions may be made if the item is not returned in a resaleable condition

Damaged or Faulty Items

If your item arrives damaged or develops a fault, please notify us as soon as possible. We will arrange replacement parts, a full replacement, or a refund, depending on the issue.

Non‑Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened (e.g., sealants, paints, or custom‑made products).