To help you shop with confidence, we've answered the most frequently asked questions about our gazebos, pergolas, sheds and garden buildings, including delivery, installation and warranties.

Do you deliver across the UK?

Yes. We deliver to most UK mainland addresses. Delivery availability may vary depending on the size and type of structure, but this will always be shown at checkout or confirmed before dispatch.

How long does delivery take?

Delivery times vary by product. Smaller items typically arrive within 5–10 working days, while larger structures such as sheds, pergolas or garden buildings may take longer. Estimated lead times are displayed on each product page.

Do your products come with a warranty?

Yes. All products include a manufacturer's warranty for your peace of mind. Warranty length and coverage depend on the specific item and supplier, and details are listed on each product page.

Do you offer installation?

Some products include optional installation services. Availability depends on the supplier and your location. If installation is offered, it will be shown on the product page or during checkout.

Are your wooden structures treated?

Yes. Most of our wooden structures are pre-treated or pre-stained at the factory using weather-resistant finishes designed to protect against the British climate. We recommend applying a fresh coat of wood treatment annually to maintain the finish and extend the life of your structure.

How are large outdoor structures delivered?

Larger items are delivered by specialist couriers or directly by the manufacturer. You'll receive clear delivery information once your order is confirmed, including any access requirements.

Can I return a large outdoor structure?

Yes, but returns for large or made-to-order items follow specific guidelines due to their size and transport requirements. If you need to arrange a return, contact us and we'll guide you through the process.

Do I need planning permission for a garden structure?

Most garden structures do not require planning permission, provided they meet standard permitted development guidelines. Larger buildings or certain locations may require approval, so we recommend checking local regulations if you're unsure.

Can I track my order?

Tracking options vary by supplier. Once your order is confirmed, we'll keep you updated with delivery information and timelines.

How can I contact you if I have a question?

You can reach us through our contact form or by email. We're always happy to help with product advice, delivery questions or order support.